Marston Hall

Terms & Conditions

BOOKINGS

For all bookings we require credit/debit card details to guarantee payment. An email will be sent confirming the booking. The balance is due on departure. We accept the following forms of payment: cash, cheque, debit card or credit card. (We are unable to accept AMEX or Diners Club cards). Prices are per room per night and include breakfast and all taxes.

CANCELLATION BY YOU

If cancellation occurs within 14 days of arrival a cancellation fee of £30.00 per room will be charged against the card details provided. Cancellation within 48hrs of arrival (or non-arrival or curtailment of stay) will result in the full amount being charged. We will endeavour to re-let the accommodation on your behalf and, if successful, will refund the cost less the cancellation fee of £30.00. Deposits are non-returnable if cancellation occurs within 14 days of arrival and we are unable to re-let the accommodation. To avoid misunderstanding, we recommend all our guests to insure against cancellation.

CANCELLATION BY US

In the unlikely event that we had to cancel your visit for reasons beyond our control, we would refund all monies paid by you. Our liability would not extend beyond this refund.

ARRIVAL & DEPARTURE

Your accommodation is available to you from 4 pm on the day of arrival, unless otherwise arranged. Please be ready to leave your accommodation by 10.30 am on the day of departure, unless otherwise arranged. Your bill for the accommodation and any extras or services taken during your stay is payable on departure.

DAMAGES & BREAKAGES

You are responsible and liable for any breakages or damages which you or any member of your party cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we reserve the right to make a charge to the guest's credit/ debit card, or we may send you an invoice, for repair or making good if the damage or breakage is significant. We may make an additional charge if you did not report it.

LIABILITY

We do not accept liability for damage, loss or injury to any member of your party or any vehicles or possessions.

CHILDREN

We accept children over the age of 12 years. Younger children may be accepted BY PRIOR ARRANGEMENT ONLY. We do not offer any child reductions.

PETS

Well behaved dogs are permitted to come provided they sleep in your car. They may have use of the garden but are not allowed in the house. Please notify us at the time of booking if you plan to bring your dog. No other pets are allowed.

DATA

Any data gathered during the course of your booking may be held on computer. We execute appropriate protection of all personal information provided.